The hotel industry has suffered under the weight of the COVID-19 pandemic. Hotel owners must do everything in their power to get occupants in the door. Here are some ways to improve hotel guest satisfaction so people keep coming back.
Keep It Clean
No one wants to stay in a dirty hotel room, and cleanliness is even more important since the pandemic started. Many individuals only feel comfortable staying at a hotel right if they can ensure the place is free of germs. Here are a few helpful tips to keep in mind:
- Clean the room thoroughly after every guest leaves to eliminate residual germs.
- Leave a pamphlet out that explains the cleaning products you use and the process you take to give guests peace of mind.
- Be willing to answer any questions that people have regarding the cleaning process so they can determine if they’re comfortable staying there.
People often stay at hotels to get away. Consequently, hotel owners need to prioritize convenience in their guest experience. Having room service on hand is never a bad idea. Also, think about improving your hotel’s valet service so people can get their cars more quickly. No guest wants to wait too long outside a hotel for their vehicle and miss an important reservation.
Maintain a Calm Atmosphere
Nothing ruins a person’s stay more than rowdy guests. For this reason, hotel employees should try their best to kick out “enthusiastic guests” who are disturbing others. Additionally, you must kick out people who don’t follow COVID protocols. Asking people to leave the hotel is up to an employee’s discretion. If certain guests won’t follow the rules or risk the health of others, they should leave.
Hopefully, the hotel industry can bounce back from the hit it took in 2020. But the only way to do this is to pay attention to what people want and ensure their experience fulfills their needs. You can start by making sure to keep every area clean. People don’t want to worry about the spread of germs at their hotel. You should also require everyone to wear a mask—this helps keep everyone safe, including staff. It also wouldn’t hurt to give people certain conveniences they expect to receive from hotels. Keep things orderly and give your guests what they want. Follow these ways to improve hotel guest satisfaction and folks will definitely come for a return stay.