Online reputation management firm suggests if you go to a restaurant and are treated warmly by the staff, going that extra mile to make your dinner one to remember, would that leave a big impression on you? Would it make you want to go there again, and recommend it to friends?
The same concept can apply to just about any field; hospitality and doing the little extra things cannot only brighten someone’s
The same concept can apply to just about any field; hospitality and doing the little extra things cannot only brighten someone’s day but also help a business achieve a better reputation. That is one of the reasons for the success of JW Maxx Solutions, an online reputation management firm. They do the little things that lead to big results.
Clients are the most important asset to a company and its reputation, as they can make or break your business. A company can have the best idea in the world, but bad customer service can send the company on a downward spiral. Likewise, a company can climb from local success to achieving national and worldwide presence, partially due to great customer service which is spread by word of mouth. Building upon that excellent reputation and seeding out poor or bad comments is the specific target and goal of an online reputation management firm.
Customer service can be an extremely powerful tool in the world of social media, as there are countless stories and blogs of a company going that extra step, making customers feel important, and just producing good vibes. These are the places people seek out deliberately – where they will want to shop, eat, and/or play when they go out. An online reputation management firm provides that type of good visible information. If you run a company, it may just be a small thing to you to say hello to a customer, but it could make his/her week. If your employees do the small things, such as asking how a customer’s day is going or offering genuine assistance, it can make a huge impact on a customer.
There was a recent episode of 60 Minutes that featured an interview with Danny Meyer, the owner and founder of several chains of restaurants, including the popular Shake Shack. Meyer is considered to be a pioneer in the field of hospitality, most notably in the food industry. One of the quotes from the episode touched on this theme:
“Everyone on Earth is walking around life wearing an invisible sign that says, “Make me feel important. And your job is to understand the size of the font of this invisible sign and how brightly it’s lit. So make me feel important by leaving me alone. Make me feel important by letting me tell you everything I know about food. So it’s our job to read that sign and to deliver the experience that that person needs.”Meyer nailed it here; everyone is different and each person has a unique way he/she wants to be treated. While you should treat everyone with respect and courtesy, you also don’t want to appear like you’re hounding them and pressuring them. Read the situation, pick up on facial cues, and go from there.
Based on the client’s business and its specific pain points, an online reputation management firm will handle all clients similarly, but will also add the special touches catering to each company’s unique profile.
In helping provide positive media solutions for growth-oriented companies, JW Maxx Solutions is famous for going that extra mile in hospitality. As a leading online reputation management firm, they know how important and engaging a satisfied customer is, as opposed to unsatisfied one. Many of their reviews and positive social media messages left on their accounts are due to the great customer service they give to clients, and the metrics show what a positive impact JW Maxx Solutions has had on their brand and reputation.
The author S.L Parker wrote,
“At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And with steam, you can power a train. One extra degree makes all the difference.”Be that extra degree, whether you are an employee or the CEO of a company. Apply it to your life and take that extra little step to make someone’s day with a smile and conversation. You never know the impact you could have on someone’s life, until you say hello.
Be that extra degree, whether you are an employee or the CEO of a company. Apply it to your life and take that extra little step to make someone’s day with a smile and conversation. You never know the impact you could have on someone’s life until you say hello.