Ways to successfully create and market a brand, highlighted by Phoenix-based reputation management firm Reputation Maxx.
Reputation Maxx, a leading online reputation management consulting firm, offers business owners peace of mind when it comes to the vulnerability that comes along with the prevalence of online information. It’s true that with today’s technology-focused times, almost every consumer and the client looks to search engines and other online resources for information before giving a company their business, and what they see in the results will almost always be their deciding factor.
Some may feel that having endless information at their fingertips, as well as the ease of online sharing, is an advantage for businesses, and in many ways, it is. However, it is also more accessible than ever to incur a negative review or complaint that is often for something that is out of a business owner’s control.
Fortunately, the reputation management consultants reveal that some easy steps will ensure guests and customers know they are important and encourage them to leave positive feedback even if there is a complication along the way.
Almost every type of business has a variety of express lanes, whether it be the grocery store, the airport, or even Disneyland. Leading reputation management consultants all agree and advise that other businesses follow this lead. Hotels and resorts, for example, can offer some type of pre-check-in or a fast lane will have many happy customers, since this is often the first gripe they have.
“Nothing is worse than dealing with long lines, especially after being stuck in an airport or the car for hours,” Rep experts say “If staff isn’t being polite and acknowledging people or letting them know how long the wait is, there’s most likely going to be a problem.
This is a common issue that hotels and other companies can efficiently address.”
Experts also share that management should ensure extra coverage for busy days so that customers and guests won’t associate the establishment with long lines.
If You Want Good Reviews, You Need To Earn Them
Exceed the expectations of your clients. Go above and beyond.
This is one of the top things that consumers seem to complain about, and cutting down the wait time will lead to seeing more positive reviews and comments from social media and other online resources.
Top reputation management consultant firms like Reputation Maxx know that, during the busy seasons, boosting the image of a brand or business is more important than ever. This year, don’t allow small things that can be handled in advance, tarnish a brand for the rest of the year. Adding an extra touch, such as cutting down wait times and offering service with a smile, are all great ways to ensure the best online reputation possible.